FAQ

Do you have a question? We have set-up a Frequently Asked Questions page to help provide you with a quick answer. If you do not find your question below, please feel free to contact us and we will get back to you as soon as possible!


What do I have to do to join your wholesale program?
Nothing! Our wholesale program is completely free. All you need to do in order to place an order is set-up an account, which is free.

Do I need to submit my tax re-sale or business license to you before I can place an order?
No! We do not require any lengthy approval process or business license review. You can take advantage of our great wholesale prices whether you own a business or not. You can place your order instantly online.

Do you charge sales tax?
No! As an internet-based business, we do not charge any tax on our sales. If you are located in the state of Hawaii, you will automatically be charged the General Excise Tax of 4.167% upon checkout as we must charge GET to all our fellow Hawaiian customers. Please contact us if you would like to submit your GE License for the wholesale rate of 0.5% in the state of Hawaii.

How do I see your wholesale prices?
All our wholesale prices are displayed on our product pages. Alternatively you can view all our prices on our Pricing Page. You will not be able to see quantity discounts on the product pages, however they will show up in your shopping cart and are calculated automatically if you order enough of one item to qualify for the quantity discount.

Why do you have a $10 Low Order Fee for orders under $200?
This Low Order Fee helps to protect our wholesale clients that receive special pricing because they buy in bulk. We want to make sure that our wholesale program is of value, therefore we assess a surcharge a nominal $10 to all orders below $200. This allows our wholesale customers to re-stock whenever they want without having to spend a lot of money. It also helps new customers place small sample orders without having to meet any order minimums. We are thrilled that we can offer such competitive prices to our customers, regardless of order size.

What would the price be per item if I don't meet your $200 order minimum?
All our prices are displayed on the website for all visitors to see. If your order total does not exceed $200, you will be assessed an additional $10 surcharge in order for us to process your order. If you order 20 products, you can calculate this as paying an additional $0.50 per item above the listed price. Our website does not show our quantity discounts, however you will see these discounts in your shopping cart should you order enough of a product to qualify for a quantity discount.

How do I test the garments before committing to an order over $200?
We want you to have an opportunity to test out our products before making a large purchase. We think it is only fair you see the quality of our baby and toddler garments so that you can make an informed decision. You can purchase several items of your choosing and create your own custom sample pack. This way you sample exactly what you want without having to spend very much money. Please keep in mind all orders under $200 will be assessed a $10 Low Order Fee.

What is the fabric make-up and weight of your garments?
All our garments are made from 100% cotton and 100% certified organic cotton. The weight of our items can range between 5.61 oz or 190 GSM  and 7.08 oz or 240 GSM. All our items, for the most part, are 100% interlock cotton.

Where are your garments manufactured?
All our garments are made in India and Bangladesh. Our hair accessory items are made in China.

I just added an item to my cart and received an "Out of Stock" warning. What should I do?
Please remove these items from your shopping cart or only add as many as the website tells you we have in stock. We can not fill orders with any out-of-stock items.

How long does back order take for items that are running low or out-of-stock?
Koko Bean replaces inventory 2-3 times per calendar year, on a color-rotation basis. Back orders for certain items can take anywhere from 3-12 months, depending on the specific item. We will include stock information in our monthly newsletter.

I want to know how much it will cost to ship my order. Can you tell me?
Sure! Just click on the "Estimate Shipping" button on the bottom left-hand side of your shopping cart. This will allow you to see shipping costs as you add items to your cart and before you check-out.

Shipping costs seem kind of high. Why?
Koko Bean is located in Hawaii, USA, the most isolated land mass on the planet. Unfortunately this means we pay higher shipping costs than all our mainland USA counterparts. We do not make any money from shipping as the website does a really great job of accurately estimating the weight of your package. You can double check all shipping costs through the carrier you choose by putting in the weight of the package and the shipped from zip code of 96740. You will see that the true shipping costs are very close to what you are paying through our website. If there is ever a discrepancy, please let us know.

I noticed you used a different shipping method than the one I chose in my shopping cart. Why?
Every once in a while we are able to upgrade our customers' shipping method if the cost of a faster shipping option is within the budget of what our customer pays online for shipping. Most upgraded orders originate as FedEx or UPS Ground and are changed to USPS Priority. This change saves customers, on average, approx. 4 shipping days. This upgrade is at no additional cost to you. We just like to look out for our customers when we can! We will never use a shipping option that takes longer to arrive than the shipping option you have chosen.

I still haven't received my USPS shipment and it was supposed to arrive two days ago. Why?
USPS does not guarantee an arrival date, and Priority can take up to 3-5 days on average to ship from Hawaii to the mainland USA. All overnight Express shipments from Hawaii will take two days, not one, to arrive at your door. Please keep in mind that all shipping methods provided on the website will take longer in transit due to our Hawaii location.

Why is my shipment taking several days longer to arrive then I was expecting?
Due to our Hawaii location, shipping times can take several days longer than they do on the Mainland USA. So even though FedEx Ground/Home Delivery may take 3-4 business days to get to you from a mainland business, it can take 7-8 business days from Hawaii. Please keep this in mind when choosing your shipping option, especially if you are on a tight time line. Not all shippers provide us with an estimated delivery date so it is always best to go on the shippers website and plug-in our zip-code of 96740 in the "From" field to see how long shipping will take to your destination before placing your order. As a quick reference for our US customers, USPS Priority can take approx. 3 business days, FedEx can take 6-7 business days, UPS Ground can take 5 business days, and USPS Express takes 2 business days to arrive from the date of shipment. Unfortunately shippers do not allow us to upgrade your shipping method once an item has been shipped.

Do you ship internationally?
Yes, we have clients all over the world and can ship to all approved export countries. You can estimate your shipping costs by clicking on the "Estimate Shipping" button on the bottom left-hand side of your shopping cart. This will allow you to see shipping costs as you add items to your cart and before you check-out. Please keep in mind that some international shipments may take several days longer to arrive due to our location. If for some reason the shipping calculator is not working for your international order, please contact us so that we can provide you with a separate shipping quote.

Do you offer quantity discounts?
Yes! We offer quantity discounts starting as low as 6 pieces of the same item, and every 6 after that up to 36. Quantity discounts start as low as 12 pieces for our accessory items and every 12 after that up to 36. You will not see the quantity discount on the item page, however you can see it in the shopping cart once the correct quantity is added. All attributes must match for the quantity discount to be taken.

Why was my credit card charged for less than my order total or why was I issued a refund via Paypal?
Although we try to track our inventory as accurately as possible, every once in a while the website will show an item as available even if it has sold out. In this instance we will fill your order with as much of an item that we have and subtract the difference from your credit card or refund you via Paypal. We will notify you via e-mail when this happens.

Do you have a price list?
Yes. Please refer to our Pricing Page for an easy to view wholesale price list.

Do you offer custom manufacturing or private label services?
Yes. Please visit our Custom Manufacturing page to learn more about this service.

Does your Koko Bean logo show on the garments? Can it be easily removed?
We do our best to hide our Koko Bean tag in all garments so that you can easily place your own tag in a highly visible location. Our tag can easily be cut-out and most customers will never know it was originally a Koko Bean garment. The only outwardly visible tag on all our garments is a generic small sizing tag. We hide our tag and provide a separate sizing tag on purpose to help save our wholesale customers money if they wish to customize the garment with their own tags.

How will I know if a product is out of stock?
The website will notify you if a product is out of stock as soon as you place that item in your shopping cart. It will also tell you if you have ordered more than we have in stock and will then let you know they quantity we have available for your order. Every once in a great while the website will show a garment as out-of-stock even if it is not. Feel free to contact us if you ever want to double check on the stock of an item. If an item is truly out-of-stock, it may take several months to get in again. We encourage you to let us know if there is something you want that is out of stock so that we can expedite getting it in again for you.

Are you compliant with CPSIA?
Yes, all garments with button snap closures and all accessory items with potentially harmful chemicals have been tested for lead. Please visit our CPSIA Page for more information.